PH - Functional Psychiatry Clinical Liaison
$14,560,000–$14,560,000 year
RemotePhilippines
Job Summary
Guide patients through enrollment, onboarding, and transitions into the Functional Psychiatry Membership Program while serving as the primary administrative point of contact. Monitor patient engagement and adherence to treatment recommendations, conducting follow-ups as needed, and coordinate with providers and cross-functional teams to ensure seamless care transitions. Maintain accurate documentation, track progress and participation, and address billing, insurance, or clinical concerns by escalating them to appropriate teams. Support program growth and quality improvement initiatives by identifying barriers and enhancing the patient experience. This role requires an Active RN license, strong patient coordination skills, and the ability to work independently in a fully remote environment.
Required Qualifications
- Active RN license
- Experience working in a mental health or behavioral healthcare setting
- Strong patient coordination, communication, and customer service skills
- Ability to build rapport with patients and support them throughout their care journey
- Excellent organizational, time management, and multitasking abilities
- Strong critical thinking and problem-solving skills with keen attention to detail
- Ability to collaborate effectively with providers and cross-functional teams
- Proficiency with Microsoft Office, Google Workspace, and other computer-based systems
- A proactive, patient-centered approach with a commitment to delivering a positive patient experience
- Ability to work independently in a fully remote environment while maintaining productivity and accountability
Desired Qualifications
- Alignment with the organization's values of excellence, adaptability, positivity, transparency, and continuous learning
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