Petrol Station Card Handler- IT Oriented
$540,000–$540,000 year
On-siteNairobi, Nairobi County, Kenya
Job Summary
Provide technical support for fuel card and payment systems at the station level, including troubleshooting card systems, POS, and connectivity issues. Monitor system transactions to support reconciliation and reporting, while assisting with system testing, updates, and data validation processes. Train station staff on card systems, digital tools, and data accuracy, and maintain system documentation to ensure compliance. Support data analysis to improve operational efficiency and reporting accuracy. This contract role (6 months) is based in Nairobi with a gross salary of KES 45,000. The position offers medical cover and requires a Bachelor's degree in IT or a related field with at least six months of experience in IT support or digital payments.
Required Qualifications
- Bachelor's Degree in Information Technology, Computer Science, Business Information Technology, or related field
- Minimum 6 months' relevant experience in IT support, digital payments, POS systems, or data analysis
- Proficiency in MS Excel and basic data analysis tools
- Knowledge of CRM systems and electronic payment platforms
- Strong analytical, troubleshooting, and communication skills
- Clear verbal and written communication skills, with the ability to explain card processes, system usage, and policies to non-technical users
- Proven ability to identify issues in transactions or systems, investigate root causes, and implement timely, accurate solutions
- Demonstrated discipline in following card system procedures, KYC requirements, and internal controls to ensure compliance and data integrity
- Strong capability to engage customers professionally, resolve card-related issues, and maintain positive working relationships with station teams and head office
- Ability to interpret transaction data, identify discrepancies, and prepare accurate operational and business reports to support decision-making
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