Pet Retreat / Boarding Facility Manager
On-siteHosūr, Tamil Nadu, India
Job Summary
Oversee daily operations of the pet boarding and daycare facility, ensuring safety, comfort, and hygiene standards for all pets. Supervise staff including handlers and groomers while managing feeding schedules, medication administration, and enrichment activities. Handle customer inquiries, bookings, and escalations to drive satisfaction and retention. Monitor occupancy levels, track operational KPIs, and prepare daily, weekly, and monthly reports. Conduct facility inspections, pet welfare audits, and staff training programs. Coordinate with veterinary teams for medical needs and emergencies. Maintain complete vaccination records, medication logs, and incident reports. Ensure compliance with company policies and animal welfare standards while supporting marketing initiatives and customer engagement activities.
Required Qualifications
- 3–6 years (Pet care, hospitality, operations, kennel management, customer service, or related field)
- Team Management
- Pet Care Operations
- Customer Relationship Management
- Facility & Operations Management
- Staff Scheduling & Workforce Planning
- Problem Solving & Conflict Resolution
- Animal Handling & Welfare Awareness
- Communication & Interpersonal Skills
- Process Improvement
- Reporting & Documentation
Desired Qualifications
- Minimum of 3 years client contact or sales experience is preferred as a Business Development Associate role or similar role.
- Undergraduate degree/ or equivalent combination of training and experience/ post graduate in Business Administration, Marketing, or Bachelor's degree in Veterinary Sciences, Animal Science or related field.
- Experience managing pet boarding, daycare, kennel, veterinary, hospitality, or service operations.
- Knowledge of pet behavior, health monitoring, and animal welfare practices will give you more weightage
- Comfortable in handling customer escalations and operational challenges.
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