Pet End of Life Care Representative

Veterinary Care Coordinator (Pet End of Life Care Representative) — join Lap of Love as a fully remote Call Center Representative responsible for compassionate customer service to pet families, handling high volumes of calls, gathering pet medical information, documenting details, and scheduling appointments in a remote home-based setting. Focus on guiding emotional conversations around end-of-life care and quality-of-life concerns, while upholding productivity, quality, and performance standards. Must be dependable, flexible, and punctual in meeting attendance and deadlines; collaborate with veterinarians and diverse team members to provide empathetic support. Remote, Albany, NY-based location with daily responsibilities conducted from home; other duties as assigned to ensure outstanding customer service.