Pet End of Life Care Representative

Veterinary Care Coordinator (Call Center Representative) at Lap of Love — fully remote role focused on compassionate, high-volume customer service for pet families seeking end-of-life care. Responsibilities include guiding emotional conversations around end-of-life and quality-of-life care, gathering and documenting medical information, scheduling appointments, and providing dependable, empathetic support to pet families and veterinarians. Role emphasizes staying punctual, meeting productivity and quality standards, and delivering stellar customer service in a work-from-home environment. Title reflects internal nomenclature (Call Center Representative) and the role operates remotely with a focus on compassionate conversations and coordination for in-home end-of-life care.