Pet End of Life Care Representative

Pet End of Life Care Representative (Veterinary Care Coordinator) is a FULLY REMOTE Call Center role focused on compassionate customer service for pet families seeking in-home end-of-life care. Responsibilities include guiding emotional conversations around end-of-life and quality-of-life topics, handling a high volume of customer calls from a work-from-home environment, documenting the pet’s medical information, scheduling appointments, and upholding productivity, quality, and performance standards. Requirements emphasize dependable, flexible, and timely service, with a focus on stellar customer experiences for both pet families and veterinarians. The role supports remote, compassionate care delivered by Lap of Love’s nationwide team.