Pet End of Life Care Representative

Pet End of Life Care Representative (Veterinary Care Coordinator) for Lap of Love. Fully remote call-center role handling high-volume customer service calls, documenting pet medical information, and scheduling appointments for families seeking in-home, end-of-life care for their pets. Responsibilities include guiding emotional conversations around end-of-life and quality-of-life care, providing compassionate customer service to pet families, coordinating with veterinarians, maintaining productivity and quality standards, and ensuring punctual attendance and reliable performance. Must be able to work from home in a remote environment and engage with pet families and clinicians with empathy and professionalism.