Pet End of Life Care Representative

Veterinary Care Coordinator (Call Center Representative) at Lap of Love — a fully remote role focused on compassionate conversations and high-volume customer service for pet families seeking in-home end-of-life care. Responsibilities include guiding emotional conversations around end-of-life and quality-of-life care, providing exceptional customer service, handling high volumes of calls from a work-from-home environment, documenting pet medical information accurately, scheduling appointments, meeting productivity and quality standards, and ensuring reliable attendance and timely performance. Other duties may be assigned to maintain the highest standard of client service.