Pet End of Life Care Representative
Remote · Miami, Florida, United States
Job Summary
Veterinary Care Coordinator (Pet End of Life Care Representative) for Lap of Love. Fully remote Call Center role delivering compassionate customer service to pet families seeking in-home end-of-life care. Responsibilities include guiding emotional conversations around end-of-life and quality-of-life care, handling a high volume of customer calls from a work-from-home environment, documenting pet medical information accurately, and scheduling appointments while meeting productivity, quality, and performance standards. Must be dependable, flexible, and able to adhere to schedules; contributes to stellar customer service for pet families and veterinarians.
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