Pet End of Life Care Representative

Remote Veterinary Care Coordinator / Call Center Representative at Lap of Love. As a Veterinary Care Coordinator, provide empathetic, high-quality customer service to pet families, manage a high volume of calls from a work-from-home environment, document pet medical information accurately, and schedule appointments while upholding productivity and performance standards. Responsibilities include guiding emotionally sensitive conversations about end-of-life care and quality-of-life concerns, coordinating care with veterinarians, and ensuring compassionate support for clients and their pets.