Pet End of Life Care Representative
Remote · Fort Lauderdale, Florida, United States
Job Summary
Veterinary Care Coordinator / Call Center Representative sought for a fully remote role to provide compassionate customer service to pet families. Responsibilities include guiding emotional conversations around end-of-life and quality-of-life care, handling high volumes of customer calls from a work-from-home environment, documenting pet medical information, and scheduling appointments while maintaining productivity, quality, and reliability. Must demonstrate dependability, flexibility, ownership, and good judgment in a remote setting and deliver stellar support to pet families and veterinarians.
Required Qualifications
- experience as Call Center Representative or Veterinary Care Coordinator preferred
- excellent customer service skills
- ability to document medical information accurately
- comfort with high-volume calls
- reliable internet connection for remote work
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