Pet End of Life Care Representative

Pet End of Life Care Representative (aka Veterinary Care Coordinator) is a fully remote Call Center Representative role focused on compassionate customer service for pet families seeking in-home end-of-life care. The role involves guiding emotional conversations about end-of-life and quality-of-life care, handling a high volume of calls in a work-from-home setting, documenting the pet’s medical information accurately, scheduling appointments, and meeting productivity and quality standards. The ideal candidate demonstrates dependable, flexible, and accountable behavior, excellent communication with veterinarians and pet families, and the ability to provide stellar customer service while maintaining timely attendance and adherence to schedules.