Pet End of Life Care Representative
Remote · Memphis, Tennessee, United States
Job Summary
Pet End of Life Care Representative provides compassionate, customer-focused support as a Veterinary Care Coordinator in a fully remote capacity. Responsibilities include guiding emotional conversations about end-of-life and quality-of-life care for pets, handling a high volume of customer service calls from a work-from-home setup, documenting pet medical information accurately, and scheduling appointments with veterinarians. The role requires dependable adherence to schedules, a strong emphasis on stellar customer service to pet families, and collaboration with veterinarians to ensure compassionate care. The position is remote with a Memphis, Tennessee location as the operational base, and duties include maintaining performance, productivity, and time-management standards.
Required Qualifications
- Experience in customer service or call center environment
- Strong communication and empathy skills
- Ability to work in a remote environment
- Documenting medical information accurately
- Scheduling appointments
- Ability to meet productivity and quality standards
- Punctual and reliable attendance
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