Personnel & Scheduling Manager
$31,200–$31,200 year
On-siteHouston, Texas, United States
Job Summary
Maintain appropriate staffing levels for all assigned events by creating, monitoring, and finalizing employee schedules using online tools and communication methods. Receive staffing requests from clients and operations leadership, then identify and assign open jobs based on qualifications and availability while forecasting needs against historical trends. Track attendance, overtime, and utilization metrics; communicate directly with employees regarding policy violations and conduct issues. Assist Event Managers with deployment planning, check-in readiness, and last-minute adjustments while managing inventory for uniforms and equipment. Support recruiting efforts through job fairs and referrals to build a pipeline of qualified personnel for high-volume seasons.
Required Qualifications
- High school diploma or equivalent
- Ability to obtain and maintain a Texas DPS Private Security Bureau Level II Guard Card
- Minimum 2 years of experience in scheduling, staffing, workforce coordination, recruiting, operations, event management, hospitality, or a related people-focused role
- Strong interpersonal skills and ability to communicate effectively by phone, email, text, and in person
- A strong sense of urgency, attention to detail, and ability to manage competing priorities in a fast-paced environment
- Demonstrated ability to organize information, follow up consistently, and maintain accurate records
- Professional judgment and discretion when handling employee information, attendance matters, and staffing challenges
- Proficiency with Microsoft Office, Outlook, cloud-based systems, and workforce or scheduling software
- Valid driver's license and reliable transportation for occasional event-site support and supply coordination
- Ability and willingness to work a flexible schedule, including evenings, weekends, holidays, and event-related on-call periods
Desired Qualifications
- Bachelor's degree preferred
- Bachelor's degree in Business, Human Resources, Communications, Hospitality, Operations Management, or a related field
- Experience using Celayix, Team XPress, or similar workforce management, scheduling, timekeeping, or employee communication platforms
- Experience in event staffing, event security, sports and entertainment venues, hospitality, large-scale operations, or high-volume hourly workforce scheduling
- Experience recruiting, onboarding, coaching, or retaining hourly employees
- Familiarity with security licensing requirements, event operations, venue credentialing, uniforms, radios, and deployment processes
- Experience creating staffing reports, tracking fill rates, monitoring overtime, and identifying labor or coverage risks
- Bilingual English/Spanish communication skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.