Personnel & Scheduling Manager
On-siteAustin, Texas, United States or Central, Texas, United States
Job Summary
Maintain adequate staffing levels for all Central Texas events by receiving client orders, entering event details into the scheduling system, and creating, monitoring, and finalizing employee schedules. Identify and assign open jobs based on qualifications, availability, and performance history while forecasting needs and proactively resolving shortages before coverage risks arise. Track attendance trends, communicate directly with employees regarding policy violations, and conduct coaching conversations on reliability and professionalism. Assist Event Managers with deployment planning, coordinate equipment distribution, and support new employee onboarding while maintaining accurate records in workforce management tools. Escalate coverage risks, conductive concerns, and repeated attendance issues to leadership as required.
Required Qualifications
- High school diploma or equivalent
- Ability to obtain and maintain a Texas DPS Private Security Bureau Level II Guard Card
- Minimum 2 years of experience in scheduling, staffing, workforce coordination, recruiting, operations, event management, hospitality, or a related people-focused role
- Strong interpersonal skills and ability to communicate effectively by phone, email, text, and in person
- A strong sense of urgency, attention to detail, and ability to manage competing priorities in a fast-paced environment
- Demonstrated ability to organize information, follow up consistently, and maintain accurate records
- Professional judgment and discretion when handling employee information, attendance matters, and staffing challenges
- Proficiency with Microsoft Office, Outlook, cloud-based systems, and workforce or scheduling software
- Valid driver's license and reliable transportation
- Ability and willingness to work a flexible schedule, including evenings, weekends, holidays, and event-related on-call periods
Desired Qualifications
- Bachelor's degree preferred
- Bachelor's degree in Business, Human Resources, Communications, Hospitality, Operations Management, or a related field
- Experience using Celayix, Team XPress, or similar workforce management, scheduling, timekeeping, or employee communication platforms
- Experience in event staffing, event security, sports and entertainment venues, hospitality, large-scale operations, or high-volume hourly workforce scheduling
- Experience recruiting, onboarding, coaching, or retaining hourly employees
- Familiarity with security licensing requirements, event operations, venue credentialing, uniforms, radios, and deployment processes
- Experience creating staffing reports, tracking fill rates, monitoring overtime, and identifying labor or coverage risks
- Bilingual English/Spanish communication skills
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