Personnel Assistant II
On-siteAnnapolis, Maryland, United States
Job Summary
Provide courteous, professional, and timely customer service to individuals requesting identity credentialing and related administrative services. Verify customer identity and eligibility using authorized systems, then process new requests, renewals, replacements, and updates. Review applications for completeness and accuracy before entering and maintaining electronic records. Assist customers with documentation requirements and eligibility questions while operating credential production equipment. Perform basic troubleshooting of office equipment and protect sensitive information in accordance with privacy and security requirements. Maintain accountability of controlled materials and supplies.
Required Qualifications
- High school diploma or equivalent.
- Minimum one (1) year of experience in customer service, administrative support, records management, human resources, office administration, or a related field.
- Experience using computerized information systems for data entry and record maintenance.
- Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- Strong organizational, communication, and customer service skills.
- Must be able to successfully complete all required background screening and maintain eligibility for access to secure systems and facilities.
Desired Qualifications
- Experience in identity management, credentialing, records administration, or document verification.
- Experience working in a highly regulated or security-focused environment.
- Experience providing face-to-face customer support in a high-volume office.
- Experience using enterprise database applications.
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