Personalization Product Manager - Vice President
On-site · New York City, New York, United States
Job Summary
Product leader at VP level responsible for directing personalization strategy and end-to-end lifecycle for AI-powered personalization initiatives within Personalization & Customer Insights on the Data & ML Platform. Shapes roadmaps and outcomes for agentic AI solutions and human-readable summaries of customer data across mobile, web, contact center, branch, and marketing channels; collaborates with Product, Data Scientists, and ML Engineers to deliver scalable, measurable value for customers and bankers. Champions API-first integrations on AWS, translates research and analytics into concrete requirements, and leads cross-functional teams to deliver on time, cost, and quality targets while driving customer-centric innovation.
Required Qualifications
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Proven product management leadership delivering AI-powered products to production in customer-facing environments, with close collaboration with Data Scientists and ML Engineers across the model development lifecycle
- Proficient knowledge of the product development life cycle, including discovery, requirements definition, and backlog management (epics, user stories, refinement, PBR, JIRA)
- Demonstrated experience defining and shipping agentic, AI-driven assistants and automation, including LLM-powered human-readable summarization of customer information
- Strong data literacy and the ability to use user research, journey mapping, and product metrics to inform strategy and drive outcomes to time, cost, and quality targets
- Excellent people leadership: mentoring product managers, leading cross-functional teams, and influencing partners across Product, Design, Technology, and Lines of Business
- Structured, strategic thinker and an effective communicator with excellent written, presentation, and stakeholder management skills
- Experience stewarding API-first capabilities on AWS with modern service integrations, and partnering across channels (mobile, web, contact center, branch, marketing)
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