Personal Support Advisor - Brokerage
On-siteWest Bridgford, England, United Kingdom
Job Summary
Broker care packages and placements for adults requiring residential and nursing care, ensuring support aligns with assessed needs, prescribed timeframes, and allocated personal budgets. Negotiate with care providers to secure suitable placements while maintaining high quality standards and safeguarding principles. Liaise with social care practitioners, families, and operational staff to confirm service requirements and act as the first point of contact for brokerage-related issues. Manage day-to-day brokerage activity, including proactively facilitating weekend hospital discharges and driving continuous communication with providers. Monitor individual packages against audit and procurement requirements, record accurate data in IT systems, and escalate performance issues to senior leadership.
Required Qualifications
- A basic understanding of the legislative and policy context of services for Adult Social Care, including safeguarding, the Care Act 2014, Mental Capacity Act 2005, and regulatory frameworks such as CQC
- Level 2 and/or 3 NVQ or relevant professional experience commensurate with the role
- Relevant work experience in purchasing, sourcing, contract management and/or financial management in the public or private sector
- Evidence of continued professional development in social care, technology, housing or the third sector
- Experience in commissioning/ brokerage/ purchasing
- Good literacy, numeracy and IT skills including Excel
- Knowledge of legislation relevant to the provision of social care
- Knowledge of the principles and practice of: Quality monitoring methods and standards for social care
- Knowledge of the principles and practice of: Partnership working
- Knowledge of the principles and practice of: Excellent customer service
- Demonstrable skills in negotiation and commercial awareness to secure appropriate, cost-effective services
- Able to analyse financial information
- Ability to learn, retain and apply detailed subject knowledge and workflow processes
- Excellent oral, written and presentation skills with the ability to tailor content to the needs of different audiences
- Ability to be flexible and responsive in prioritising work activity
- Use transferable skills to meet demand and to effectively support brokerage colleagues and the needs of the service
- Ability to recognise escalation points and appropriately report emerging issues to the Senior Personalised Support Advisor
- Well-developed planning skills with the ability to use own initiative to plan, manage and prioritise own workload and projects and to work autonomously with minimal oversight
- Good team working skills, including actively sharing knowledge and information to contribute to the successful delivery of the team priorities
- Well developed research and analytical skills with the ability to understand, interpret and relay complex issues
- Demonstrates creativity and innovation in problem solving and service improvement
- Understanding of equalitys legislative framework
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.