Personal Shopper
$312,000,000–$416,000,000 year
On-siteNew York, United States
Job Summary
Own the VIC shopper book of business by proactively identifying, recruiting, and cultivating relationships with top-tier high-spend shoppers while building the end-to-end service model. Grow the segment by working across the organization to deepen engagement with discerning clients in women's luxury apparel. Design and iterate on the service model to test approaches that drive loyalty and refine the offering based on what works. Partner cross-functionally with Strategic Business Development, Product, and Shopper teams to represent the voice of the VIC shopper and feed insights into strategy. Support the new shopper product, Noir, by activating client relationships and product expertise within that ecosystem. This zero-to-one role defines how ShopMy serves its most valuable shoppers, requiring 6-10 years of experience in personal shopping or luxury retail.
Required Qualifications
- 6-10 years of experience in personal shopping, luxury retail, or a closely related client-facing role serving VIC clients
- Proven success managing relationships with discerning, high-spending clients in women's luxury apparel or fashion
- Experience in a personal shopping or client styling capacity at a major retailer or luxury brand
- Zero-to-one builder mentality: Comfortable operating without a fully defined process, testing new approaches, and iterating quickly based on what works
- Comfort with technology and digital platforms
- Deep fluency in the luxury shopper ecosystem
- Relationship-first, proactive approach
- Strong communication and cross-functional collaboration skills
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