Personal Lines Service Account Manager
$31,200–$31,200 year
On-siteMiami, Florida, United States or Tampa, Florida, United States
Job Summary
Manage a book of insurance business with high autonomy, making decisions on renewals, account rounding, and new business development while adhering to standard policies. Provide professional service to clients, carriers, and producers by analyzing insurance plans, negotiating with underwriters, and resolving escalated claims or billing issues. Oversee transaction processing, document client interactions, and update automated agency management systems to ensure data accuracy. Identify cross-selling opportunities, conduct client meetings, and prepare management reports as needed. Travel on company business as required to support departmental production goals and maintain account retention.
Required Qualifications
- 2-5 years of relevant experience
- Excellent oral and written English communications skills
- Superior customer service and problem-solving skills
- Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
- Ability to work in a team environment
- Ability to work a regular, full-time work schedule at HUB's facility(s) and ability to travel on business when required
- High school or equivalent
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