Personal Lines Insurance Account Manager

Manage and service a large personal lines book of business for individual and family clients; respond to inbound client inquiries regarding premiums, coverage opt-ins, policy changes, billing questions, and renewals; process endorsements, policy updates, ID cards, beneficiary changes, and other service-related requests; support account retention efforts by providing exceptional customer service and proactive client communication; assist with policy renewals and remarketing opportunities while partnering with producers responsible for new business generation; service a variety of personal insurance products including auto, homeowners, renters, umbrella, flood, life, motorcycle, and recreational vehicle policies; utilize agency management systems and carrier portals to maintain accurate policy records and process transactions efficiently; build and maintain strong client relationships to support long term retention and customer satisfaction; work within a fast-paced, high volume environment while balancing multiple client requests and deadlines; contribute to a fully digital, paperless workflow through accurate documentation and effective use of technology.