Personal Lines Customer Services Representative

Handle a high-volume of incoming phone calls and chat inquiries to service Personal Lines accounts; assist customers in servicing accounts; navigate online carrier platforms and train customers in using them; learn a wide variety of insurance programs; perform wildfire and brush mapping reports; process non-coverage related endorsements; distribute general email inquiries and direct phone inquiries to appropriate staff; pursue ongoing personal and professional development. Strong MS Office skills and familiarity with carrier websites and agency management software are beneficial. Hours are Pacific Time, Monday–Friday, serving West Coast customers.