Personal Lines Customer Service Representative
$500,000–$500,000 year
HybridNashville, Tennessee, United States
Job Summary
Handle client policy maintenance, inquiries, and documentation processing while engaging with clients via calls and emails to gather information and provide updates. Collaborate with Account Managers to ensure client needs are resolved promptly and accurately. Communicate effectively through telephone, email, video meetings, and writing, maintaining active listening and problem-solving skills in a fast-paced environment. Sit and stand for extended periods up to 7 hours daily, utilizing office equipment including computers, printers, and fax machines. Perform duties within a standard 40-hour workweek with occasional additional hours required, communicating immediately for time-sensitive tasks.
Required Qualifications
- Service-Oriented: You have a high service aptitude and the heart of a teacher
- Reliable & Adaptable: You thrive in a fast-paced environment and are dependable
- Tech-Savvy: You have the tools and ability to work from home efficiently
- Licensed: Able to obtain Property & Casualty licensure within 6 months of hire date, if not already licensed
- Fast Typer: Your typing speed is at least 45 WPM
- Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone
- Communicate effectively via telephone for extended periods of time, up to 7 hours per day
- Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately
- Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others
- Sit & stand for extended periods of time up to 7 hours per day
- Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building)
- Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required
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