Personal Injury Referral Coordinator
$45,760–$52,000 year
On-siteSt. Louis, Missouri, United States
Job Summary
Receive, review, and track personal injury referrals while gathering case details, including incident information, injury status, treatment history, insurance information, and relevant deadlines. Communicate with referral sources, potential clients, attorneys, intake, and internal teams to ensure timely follow-up on open referral matters and identify missing information to complete referral files. Enter and update referral information in the case management system or CRM, coordinate attorney review of referred cases when needed, and assist with case handoffs to intake, case management, litigation, or referral partners. Maintain accurate referral source information and case notes while supporting outgoing referral coordination when the firm is unable to accept a matter. Keep professionalism and confidentiality when handling sensitive client and case information. Full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m. CST.
Required Qualifications
- Prior experience in legal intake, referrals, case coordination, customer service, or administrative support
- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to manage high-volume follow-up and competing priorities
- Strong attention to detail and accurate data entry skills
- Comfortable communicating with clients, referral partners, attorneys, and internal teams
- Ability to remain professional and calm in sensitive, emotional, or urgent situations
Desired Qualifications
- Personal injury law firm experience
- Associate degree, paralegal certificate, or legal support experience
- Experience with case management systems, CRM systems, or intake platforms
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