Personal Injury Pre-Litigation Senior Case Manager
$75,000–$95,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Contact clients within 24 hours of case assignment to explain next steps, maintain regular communication, and provide case-status updates as directed by the supervising attorney. Facilitate communications with insurance carriers, adjusters, and medical providers to confirm coverages, request documentation, and coordinate mediation scheduling. Maintain complete, accurate case notes in Litify, track outstanding records and bills, and process settlements after obtaining internal approvals. Return all client calls and voicemails the same business day and notify clients regarding settlement-related developments. This onsite role requires fluent English and Spanish, expert knowledge of the personal injury pre-litigation process, and experience managing high-volume caseloads.
Required Qualifications
- Extensive knowledge and understanding of personal injury case management
- Expert knowledge of the personal injury pre-litigation process
- Experience managing a high-volume personal injury caseload
- Experience working with bodily injury claims, medical records, insurance documentation, and case management systems
- Proficiency in Litify and Microsoft Office Suite
- Strong organizational, communication, and client-service skills
- Ability to work effectively in a fast-paced, deadline-driven environment
- Fluent in English and Spanish
- Ability to work onsite Monday through Friday in New York
- Full-time, onsite position located at 535 5th Avenue, Suite 2600, New York, NY 10017
- Employees are expected to work in the office five (5) days per week
- Remote or hybrid work arrangements are not available for this role
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