Personal Experience Rep I - Part Time (20 Hour)
$39,333–$59,010 year
RemoteUnited States
Job Summary
Provide extraordinary service in a virtual teller environment by accurately and efficiently processing cash and inquiry transactions including deposits, withdrawals, payments, and account maintenance. Actively listen to member questions, solve complex problems, and proactively suggest products to help members manage financial needs. Adhere to security, fraud prevention, and risk mitigation policies while verifying members and reporting gaps in operating controls. Perform miscellaneous duties such as end-of-day activities, filing, and supporting the Member Help Center. Requires high school diploma or equivalent, prior retail or teller experience, and the ability to handle high-volume transactions on camera.
Required Qualifications
- High School Diploma or equivalent or ten (10) years equivalent work experience
- Must be able to handle high volume transactions in a fast-paced video banking environment
- Must be comfortable, professional, and friendly on camera
- Excellent analytical, communication, and interpersonal skills
- Must be able to learn and use a variety of software applications such as Microsoft Office, Teller Enterprise (Video Banking) and the Credit Union's core processing systems
- Ability to multi-task by operating multiple monitors and software systems at the same time
- Must have accurate keyboarding skills
Desired Qualifications
- Some secondary education
- Prior experience in a retail service environment or teller/cashier experience
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