Personal Emergency Response Assoc.
$33,280–$39,520 year
Remote · Missouri, United States or Montana, United States
Job Summary
Answer incoming alarm calls from elderly and medically at-risk subscribers, identify required help, and coordinate timely, appropriate assistance with designated responders. Triages calls per established protocols, maintains professional and caring interactions, updates subscriber data in Mastermind, and performs off-phone tasks per protocol. Troubleshoots maintenance alarms and home communicator issues to ensure uninterrupted service. Meets departmental standards for after-call work, handle time, and case quality, and completes required training. This role requires a high school diploma, call center experience, English fluency, basic Windows skills, and a compassionate demeanor toward elderly/at-risk individuals. Remote positions require a quiet, secure workspace with reliable internet. Schedule: Saturday-Tuesday, 2pm-12:30am, 4x10 shifts.
Required Qualifications
- High School diploma or equivalent required - GED
- Call Center or Customer Service experience
- Fluency in English; Excellent verbal skills
- Basic Computer and Microsoft Windows skills
- Professional and courteous telephone manner
- Deep compassion and empathy for the elderly and medically at-risk, highly desirable
- Able to handle routine and repetitive tasks at varying pace
- Able to maintain composure in stressful situations
- Satisfactory background check and CORI check
- Professional work environment for remote positions with quiet, distraction-free workspace and reliable internet access
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