Personal Computer Support Technician - High School Intern
$35,100–$63,450 year
On-site · Baltimore, Maryland, United States
Job Summary
As a Personal Computer Support Technician (High School Intern) at Leidos, you will install, configure, and test software applications on newly imaged CMS end-user computing devices, leveraging SCCM, and collaborate with the Customer Support (Tier 2) Lead and Endpoint Engineering team to remediate software installation issues. You will diagnose root causes, provide improvements, and work both independently and as part of an integrated team while delivering clear communication to customers about problem resolutions. The role emphasizes hands-on IT support, end-user computing, and the opportunity to learn and apply technical skills in a government-integrated environment. Preferred qualifications include technical certifications such as MCP, Dell/EMC, CompTIA A+, Network+. Original posting date: June 3, 2026.
Required Qualifications
- Current high school student
- US citizenship required
- Lived in the United States at least three out of the last five years
- Competency in ServiceNow ITSM tool
- Experience in Active Directory account management
- Experience in utilizing JIRA to provide updates to projects/tasks
- Must be customer oriented
- Experience installing, configuring, and troubleshooting hardware, software, and peripherals
- Experience working in a team-oriented, collaborative environment
- Demonstrated ability to work independently
- Strong analytical and problem-solving skills
- Ability to communicate technical concepts to technical and non-technical audiences
- Aptitude and enthusiasm for learning and teaching new technologies
- Ability to establish and maintain productive working relationships with all levels of staff and customer
- Collaborative and team-oriented mindset
- Empathetic, attentive to consumer needs
- Passion for helping others
- Self-Confident and able to diplomatically express views
- Active listening skills
- Conscientious, organized, and dependable
Additional Requirements
- US citizenship is required for CMS program participation
- Minimum relocation or other geographic restrictions not specified
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