Personal Care Specialist
On-siteMulberry, Florida, United States
Job Summary
Engage with and assist patients and/or customers in a customer-facing, intimate retail environment from entry to checkout. Play an active part in educating individuals on products, consumption methods, and safety while recommending safe, effective regimens. Verify order deliveries for accuracy and uphold cleanliness, safety, and presentation standards throughout the dispensary. Assist in maintaining compliance with local and state cannabis regulations, including enforcing security measures and managing hard copy files. Complete duties across front-of-house, back-of-house, and maintenance workstations as determined by management. Maintain a positive, communicative work environment while ensuring store operations run smoothly and properly.
Required Qualifications
- At least one year of customer service experience
- Preference for candidates with specialty, customer-facing retail experience
- Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
- Must have reliable, responsible, and dependable attendance
- Must be 21 years or older
- Must pass all required background checks including state-specific cannabis employment requirements
- Possess valid driver's license or state ID
- Must be and remain compliant with all legal or company regulations for working in the cannabis industry
- Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
- Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
- Remain in a stationary position, if required, to meet the needs of the business
- Converse and communicate with individuals and groups of people directly
- Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
- Prepare patient and/customer orders by moving and placing products
- Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
- Move inventory and materials weighing up to 30 pounds independently
- Position self to move inventory and materials in storage areas
- Consistent demonstration of excellent customer service skills
- Ability to establish and maintain effective working relationships with all employees
- Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
- Previous experience with POS systems
- Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
- Employee must be able to follow instructions as directed and incorporate constructive criticism from managers
- Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements
Desired Qualifications
- Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred
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