Personal Care Specialist (Full Time)
$36,400–$36,400 year
On-siteMaynard, Massachusetts, United States
Job Summary
Engage with and assist patients and customers in a customer-facing retail environment, providing education on products, consumption methods, and safety. Utilize product knowledge to recommend safe regimens suited to individual needs while maintaining up-to-date information. Verify order deliveries for accuracy and support management in ensuring store operations comply with local and state cannabis regulations. Maintain a positive, communicative work environment by keeping the sales floor stocked, ensuring cleanliness, and following security measures. Complete assigned duties across front-of-house, back-of-house, and maintenance functions during scheduled shifts, including POS operations, inventory counts, and order preparation.
Required Qualifications
- At least one year of customer service experience
- Preference for candidates with specialty, customer-facing retail experience
- Ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends
- Reliable, responsible, and dependable attendance
- Must be 21 years or older
- Must pass all required background checks including state-specific cannabis employment requirements
- Possess valid driver's license or state ID
- Must be and remain compliant with all legal or company regulations for working in the cannabis industry
- Ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)
- Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary
- Remain in a stationary position, if required, to meet the needs of the business
- Converse and communicate with individuals and groups of people directly
- Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email
- Prepare patient and/customer orders by moving and placing products
- Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries
- Move inventory and materials weighing up to 30 pounds independently
- Position self to move inventory and materials in storage areas
- Consistent demonstration of excellent customer service skills
- Ability to establish and maintain effective working relationships with all employees
- Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
- Previous experience with POS systems
- Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
- Employee must be able to follow instructions as directed and incorporate constructive criticism from managers
- Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements
Desired Qualifications
- Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred
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