Personal Care Specialist - 12 Months Contract

Serve as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey. Communicates with patients to gather information, educates on program services (including injection training, pharmacy options, and coverage support), and empowers patients to navigate their therapy. Coordinates prescription coverage and renewals with pharmacies and insurance companies to resolve obstacles and ensure timely access to medications. Collaborates with Field Case Managers and the care network to deliver onboarding and ongoing patient support. Adapts services for diverse clinic/pharmacy models, connects with pharmacy teams and biologic coordinators as required by territory. Anticipates challenges, problem-solves, and provides tailored guidance for each patient. Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned.