Personal Care Management Administrative Assistant

The PCM Administrative Assistant supports the processing of new referrals to Tempus PCM by assigning a Skills Trainer, performs data entry into the FI and PCM systems to initiate Intake and Orientation, and reassigns consumers as needed. The role handles administrative duties including mileage processing, documentation, and correspondence with PCM staff, helps maintain balanced caseloads across Skills Trainers, and supports MassHealth timelines. Requires phone availability during business hours, strong organizational and communication skills, confidentiality, and the ability to work in person initially with hybrid duties after training. Involves collaboration with Intake, Supervisors, and Skills Trainers to ensure accurate program enrollment and ongoing administrative support.