Personal Banking Officer
On-siteMiami, Florida, United States
Job Summary
Grow and manage a personal portfolio while supporting branch growth goals for deposits, loans, and cross-selling referrals. Assist in opening and servicing personal and business accounts, approving overdrafts, wire transfers, and over-the-counter transactions within authorized limits. Identify customer needs, recommend appropriate banking products, and collaborate with internal partners to generate qualified referrals. Maintain up-to-date KYC profiles and ensure full compliance with BSA/AML and CIP regulations. Provide a wide range of customer services including document preparation and issue resolution while supporting daily branch operations. This role requires an Associate's degree in Business and 4+ years of retail banking experience, with onsite work in Miami, Florida.
Required Qualifications
- Associate's degree in Business (Finance or Accounting)
- 4+ years of banking experience required, directly related to servicing customers in retail banking branch operations
- Ability to understand and implement job related policies and procedures
- Knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell
- Ability to handle financial transactions, fraud detection, and customer dispute resolution
- Experience working in a team (sales and service), and high-quality service advocacy
- Knowledge of the completion of KYC
- Comprehension of banking laws and applicable compliance regulations
- Must possess excellent verbal and written communication skills, interpersonal and organizational skills
- Proficiency in MS Office Software, (Excel, Word, Outlook, Power Point, and Teams)
- Must be able to lift 50 lbs
Desired Qualifications
- Bachelor's Degree in Business Administration (Business, Finance preferred) with two (2) years of banking experience, directly related to servicing customers in retail banking branch operations
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