Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel
On-site · Hong Kong, Hong Kong
Job Summary
Handle inbound calls and provide high-quality service to Top-tier customers; interpret and analyze customer enquiries across vocal and digital channels to understand needs and provide tailored recommendations; offer appropriate financial products, services, and solutions; progress along a career path with extensive training and support; role supports multilingual service in Cantonese, English, and Mandarin with strong written communication and proficiency across multiple digital platforms; HSBC is committed to professional development and an inclusive environment.
Required Qualifications
- Higher Diploma or above
- Fluency in Cantonese, English and Mandarin
- read and write in Chinese and English
- Proficiency in navigating through multiple digital platforms
- minimum typing speed of 30 words per minute in Traditional Chinese
- capacity to use multiple computer systems and applications
- License holder of HKSI 1,7,8 or IIQE 1, 2, 3 (Senior Wealth & Personal Banking Executive role)
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