Personal Banking Associate Trainee
$95,056,000–$126,880,000 year
On-siteBrampton, Ontario, Canada
Job Summary
Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution. Guide clients to appropriate staff for banking solutions while educating them on mobile and online banking tools. Support frontline operations by processing cash and non-cash transactions, resolving critical issues, and reporting non-standard matters. Recommend improvements to work practices and branch processes to enhance customer experience and operational excellence. Ensure accurate documentation and compliance with regulations and the Code of Conduct. Participate in timely business process completion and promote team effectiveness through performance development and knowledge sharing. This role involves a 37.5-hour schedule with mobility requirements within the assigned district.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent
- Proficiency in using MS Office (Word, Excel and Outlook)
- Proficiency in branch software
- Proficiency in internet
- Knowledge of banking solutions and processes
- Self-starter who works independently in a dynamic work environment
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Can-do attitude
- Initiative
- Ability to handle several tasks
- Ability to handle changing priorities
- Strong communication skills
- Established customer experience skills
- Ability to connect verbally with customers
- Ability to connect in writing with customers
- Ability to connect with related teams
- Courteous manner
- Effective manner
- Mobility within the Assigned District
- Willingness to transfer and relocate to another TD location within the assigned region
- Geographic mobility to any location in the region
- Ability to acknowledge provincial regulation requirements for employment purposes
Desired Qualifications
- Post-Secondary degree
- Undergraduate degree
- Degree in a related field
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