Personal Banking Associate Trainee - Saint-Jérôme (Full Time)
$95,056,000–$126,880,000 year
On-siteSaint-Jérôme, Quebec, Canada
Job Summary
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters. Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking. Support frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management. Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures ensuring documentation accuracy and regulatory compliance.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent
- Proficiency in using MS Office (Word, Excel and Outlook)
- branch software
- internet
- Knowledge of banking solutions and processes
- Self-starter who works independently in a dynamic work environment
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Can-do attitude
- Initiative
- Ability to handle several tasks
- Changing priorities
- Strong communicator
- Established customer experience skills
- Ability to connect verbally with customers
- Ability to connect in writing with customers
- Ability to connect with related teams
- Courteous manner
- Effective manner
- Mobility within the Assigned District
- Geographic mobility to any location in the region
- Maîtrise d'une langue autre que le français
Desired Qualifications
- Post-Secondary degree
- Undergraduate degree
- Degree in a related field
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