Personal Banking Associate Trainee - Laval Ouest (Full-time, 37.5h/week)
$95,056,000–$126,880,000 year
On-siteLaval, Quebec, Canada
Job Summary
Engage customers in day-to-day advice needs, service transactions, and digital education while resolving banking solutions and guiding them to appropriate staff members. Build confidence in emerging digital banking trends by educating clients on mobile, ATM, and online banking tools. Support frontline operations with scheduled cash and non-cash transactions, resolve critical issues, and recommend improvements to branch processes. Ensure accurate documentation and compliance with regulations and the Code of Ethics. This Personal Banking Associate Trainee role includes a 37.5-hour week with a salary range of $45,700 to $61,000 CAD, requiring mobility within the assigned Laval Ouest district.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- Self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
- Dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
- Strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
- Mobility within the Assigned District
- Geographic relocation to another TD location within your assigned region
- Maîtrise d'une langue autre que le français
Desired Qualifications
- Post-Secondary or Undergraduate degree (in related field)
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