Personal Banking Associate Trainee - Future Opportunities
$95,056,000–$126,880,000 year
On-siteVaughan, Ontario, Canada or North York, Pennsylvania, United States
Job Summary
Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters. Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management. Participate in the timely and accurate completion of business processes and procedures to ensure prepared documentation is accurate and consistent with relevant regulations. Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking. This role includes a mobility clause requiring relocation within the assigned region upon training completion.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent
- Proficiency in using MS Office (Word, Excel and Outlook)
- Proficiency in branch software
- Proficiency in internet
- Knowledge of banking solutions and processes
- Self-starter who works independently in a dynamic work environment
- Strong administration skills
- Organizational skills
- Planning skills
- Time management skills
- Can-do attitude
- Initiative
- Ability to handle several tasks
- Ability to handle changing priorities
- Strong communication skills
- Established customer experience skills
- Ability to connect verbally with customers
- Ability to connect in writing with customers
- Ability to connect with related teams
- Courteous manner
- Effective manner
- Mobility within the Assigned District
- Willingness to transfer and relocate to another TD location within the assigned region
- Geographic mobility to any location in the region
- Ability to acknowledge provincial regulation requirements for employment purposes
Desired Qualifications
- Post-Secondary degree
- Undergraduate degree
- Degree in a related field
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