Personal Banking Associate - Sherbrooke, King (Full Time)
$91,312,000–$121,888,000 year
On-siteSherbrooke, Quebec, Canada
Job Summary
Engage customers in day-to-day advice needs, service transactions, digital education, and problem resolution related to banking solutions. Understand customer requirements and guide them to the appropriate staff member for resolving queries, including new accounts and investment advice. Build customer confidence in emerging digital trends by educating them on mobile, ATM, and online banking tools. Support frontline staff with scheduled cash and non-cash transactions while resolving critical issues and reporting non-standard matters to management. Recommend improvements to work practices and branch operations to enhance the customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures while ensuring documentation accuracy and compliance with regulations.
Required Qualifications
- High School diploma
- 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- Self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
- Dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
- Strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
- French language proficiency (implied by 'Ce poste n'exige pas la maîtrise d'une langue autre que le français' in Quebec context)
Desired Qualifications
- Post-Secondary or Undergraduate degree (in related field)
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