Personal Banking Associate-1

Job Summary

Required Qualifications

• •High School diploma
• •1+ years of relevant experience
• •Investment Funds Canada (IFC) or equivalent
• •Proficiency in using MS Office (Word, Excel and Outlook)
• •Proficiency in branch software
• •Proficiency in internet
• •Knowledge of banking solutions and processes
• •Self-starter who works independently in a dynamic work environment
• •Strong administration skills
• •Organizational skills
• •Planning skills
• •Time management skills
• •Can-do attitude
• •Initiative
• •Ability to handle several tasks
• •Ability to handle changing priorities
• •Strong communication skills
• •Established customer experience skills
• •Ability to connect verbally with customers
• •Ability to connect in writing with customers
• •Ability to connect with related teams
• •Courteous manner
• •Effective manner
• •Ability to exercise good judgement in confidential matters
• •Ability to promote team effectiveness
• •Ability to participate in personal performance development
• •Ability to share industry knowledge
• •Ability to achieve common objectives
• •Ability to build a positive and equitable work environment
• •Ability to ensure prepared documentation is accurate
• •Ability to reflect business intentions in documentation
• •Ability to ensure documentation is consistent with relevant regulations
• •Ability to ensure documentation is consistent with TD's Code of Conduct and Ethics
• •Ability to resolve critical issues
• •Ability to report non-standard matters to management
• •Ability to recommend improvements to work practices
• •Ability to recommend improvements to branch operations
• •Ability to recommend improvements to processes
• •Ability to enhance customer experience
• •Ability to achieve operational excellence
• •Ability to participate in the timely and accurate completion of business processes
• •Ability to participate in the timely and accurate completion of procedures
• •Ability to engage customers in day-to-day advice needs
• •Ability to service transactions
• •Ability to provide digital education
• •Ability to resolve customer problem resolution related to banking solutions
• •Ability to understand customer needs
• •Ability to guide customers to the right contact person
• •Ability to provide appropriate solutions
• •Ability to build customer confidence in emerging digital banking trends
• •Ability to educate customers on mobile banking
• •Ability to educate customers on ATM banking
• •Ability to educate customers on online banking
• •Ability to support the frontline staff with scheduled cash transactions
• •Ability to support the frontline staff with non-cash transactions
• •Ability to build deep and long-lasting relationships with customers
• •Ability to perform a broad range of customer service transactions
• •Ability to provide information and advice on services, products, and solutions
• •Ability to refer customers to the appropriate team member
• •Ability to refer customers to internal Bank partner
• •Ability to ensure a positive customer experience
• •Ability to think like a customer
• •Ability to act like an Owner
• •Ability to innovate with purpose
• •Ability to execute with Speed and Impact
• •Ability to establish, build, and maintain impactful relationships with customers
• •Ability to help customers with their financial needs
• •Ability to guide customers to the appropriate staff member for resolving their financial queries
• •Ability to guide customers to the appropriate staff member for resolving their banking needs
• •Ability to advise customers on new accounts
• •Ability to advise customers on investment advice
• •Ability to advise customers on banking solutions
• •Ability to build a simpler, faster banking experience
• •Ability to ensure disciplined execution
• •Ability to foster deeper relationships
• •Ability to ensure client experience is client facing
• •Ability to make every interaction, product, and experience remarkably human
• •Ability to make every interaction, product, and experience refreshingly simple
• •Ability to bring skills, talent, and creativity
• •Ability to foster deeper relationships
• •Ability to ensure disciplined execution
• •Ability to build a simpler, faster banking experience
• •Ability to be a leader in client experience
• •Ability to reimagining what banking can be for clients, colleagues and communities
• •Ability to help colleagues and their families achieve their financial, physical, and mental well-being goals
• •Ability to provide support to colleagues
• •Ability to thrive both at work and at home
• •Ability to acknowledge provincial regulation for employment purposes
• •Ability to acknowledge requirements for each province or territory within the jurisdiction of Canada
• •Ability to have regular career, development, and performance conversations with manager
• •Ability to access an online learning platform
• •Ability to participate in mentoring programs
• •Ability to unlock future opportunities
• •Ability to grow expertise
• •Ability to make a meaningful impact
• •Ability to foster a respectful workplace
• •Ability to value diverse perspectives
• •Ability to provide equitable opportunities
• •Ability to unlock full potential
• •Ability to achieve career goals
• •Ability to hire and develop the best
• •Ability to provide training and onboarding sessions
• •Ability to ensure candidate has everything needed to succeed in new role
• •Ability to reach out to candidates of interest
• •Ability to schedule interview
• •Ability to communicate outcomes to all applicants by email or phone call
• •Ability to provide accessible meeting rooms
• •Ability to provide captioning for virtual interviews
• •Ability to remove barriers
• •Ability to participate throughout interview process
• •Ability to enrich the lives of customers, communities and colleagues
• •Ability to share values that shape culture and guide behavior
• •Ability to show up to help TD succeed
• •Ability to deliver a colleague experience grounded in Impact
• •Ability to deliver a colleague experience grounded in Growth
• •Ability to deliver a colleague experience grounded in a Culture of Care
• •Ability to empower to make an impact at work
• •Ability to make an impact in community
• •Ability to explore and grow career
• •Ability to be part of caring and inclusive culture
• •Ability to foster an environment where all colleagues are encouraged to bring their authentic selves to work
• •Ability to experience equitable opportunities
• •Ability to feel respected and supported
• •Ability to build an inclusive workforce
• •Ability to reflect the diversity of customers
• •Ability to reflect the diversity of communities
• •Ability to help drive progress towards a more inclusive and sustainable future
• •Ability to target a total of C$1 billion by 2030 in community giving
• •Ability to support change
• •Ability to nurture progress
• •Ability to contribute to making the world a better, more inclusive place for customers, colleagues, and communities

Desired Qualifications

• •Post-Secondary degree
• •Undergraduate degree
• •Degree in related field
• •English major