Personal Banker Twin Rivers Bern NC
On-site · New Bern, North Carolina, United States
Job Summary
Associate Personal Banker at Wells Fargo builds lasting customer relationships, supports everyday banking needs including new account openings and credit applications, proactively engages customers to identify banking solutions, and collaborates with branch teammates to ensure accurate, compliant service with strong risk controls. The role emphasizes proactive outreach, use of digital tools, cash handling, and guiding customers to appropriate products and services within a regulated banking environment.
Required Qualifications
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations
- Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement
- Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs
- Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience
- Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed
- Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience
- Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns
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