Personal Banker

Personal Banker in PNC's retail branch based in Skokie, IL. Responsible for acquiring and deepening the branch customer base through proactive sales and service activities; manages the customer experience by identifying opportunities to improve customers’ financial wellbeing; collaborates with ecosystem partners to grow customers’ share of wallet; positions PNC solutions to drive new revenue and customer loyalty; maintains proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty; delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions; leverages partnerships and Centers of Influence to acquire, expand, and retain relationships; conducts lobby engagement to connect with customers and position PNC products; educates customers on managing financial transactions using technology, tools, and resources; applies product and procedural knowledge to identify and solve customer problems while managing risk; participates in daily branch operations ensuring efficiency and accuracy.