Personal Banker

Personal Banker at PNC in the Retail Branch in Mayfield Heights, OH. The role drives proactive sales conversations and delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions, while acquiring and deepening the branch customer base and managing the customer experience. Responsibilities include outbound calling, service-to-sales, teller interactions, appointment setting, lobby engagement, leveraging ecosystem partnerships and Centers of Influence to grow customer loyalty and share of wallet, educating customers on managing financial transactions with available technology and resources, and adhering to risk controls and policies. The position emphasizes in-office collaboration within a branch environment and requires strong customer service, problem solving, and proactive sales competencies across banking products and digital channels.