Personal Banker
On-siteWaukesha, Wisconsin, United States
Job Summary
Acquire and deepen the branch customer base through proactive sales, outbound calling, and lobby engagement. Manage the customer experience by identifying opportunities to improve financial wellbeing and positioning PNC solutions to drive new revenue and loyalty. Collaborate with ecosystem partners and community Centers of Influence to grow customer share of wallet while educating clients on managing financial transactions. Deliver a full conversation with every interaction to identify appropriate products, mitigate risks, and solve customer problems effectively. Participate in branch daily operations ensuring efficient and accurate completion while adhering to all policies and procedures.
Required Qualifications
- Associate's degree or equivalent degree
- 3+ years experience
- Comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
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