Personal Banker
On-siteScranton, Pennsylvania, United States
Job Summary
Acquire and deepen the branch customer base through proactive sales activities, including outbound calling, service-to-sales teller interactions, and lobby engagement. Manage the customer experience by identifying opportunities to improve financial wellbeing, delivering a full PNC conversation to identify appropriate solutions and grow share of wallet. Collaborate with ecosystem partners and community Centers of Influence to retain relationships while educating customers on managing financial transactions using technology. Apply product knowledge to solve customer problems effectively, manage risk through adherence to policies, and ensure branch daily operations are completed efficiently and accurately. Based in Viewmont Mall branch, Scranton, PA, this role requires a candidate with 3+ years of experience and relevant banking certifications.
Required Qualifications
- Associates or equivalent degree
- 3+ years experience
- comparable combination of education, job specific certification(s), and experience (including military service)
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
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