Personal Banker
On-sitePortage, Michigan, United States
Job Summary
Acquire and deepen the branch customer base through proactive sales, outbound calling, and lobby engagement. Manage the customer experience by identifying opportunities to improve financial wellbeing and delivering a full PNC conversation with every interaction. Collaborate with ecosystem partners to grow customer share of wallet while educating clients on managing transactions via technology. Apply product knowledge to solve customer problems effectively and mitigate risk through adherence to policies and procedures. Participate in daily branch operations to ensure efficiency and accuracy. Requires 3+ years of experience and appropriate banking certifications.
Required Qualifications
- Associates or equivalent degree
- 3+ years experience
- Comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
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