Personal Banker
On-siteTempe, Arizona, United States
Job Summary
Acquire and deepen the branch customer base through proactive sales activities, including outbound calling, service-to-sales transitions, and lobby engagement. Manage the customer experience by identifying opportunities to improve financial wellbeing, delivering a full PNC conversation to identify appropriate solutions and grow share of wallet. Collaborate with ecosystem partners and community Centers of Influence to retain relationships and mitigate risk through adherence to policies and procedures. Apply product knowledge to solve customer problems effectively while participating in branch daily operations to ensure efficiency and accuracy.
Required Qualifications
- Associates or equivalent degree
- 3+ years experience
- comparable combination of education, job specific certification(s), and experience (including military service)
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA)
- Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)
- Financial Industry Regulatory Authority (FINRA)
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
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