Personal Banker
On-siteJackson, Michigan, United States
Job Summary
Acquire and deepen the branch customer base through proactive sales activities including outbound calling, teller interactions, appointment setting, and lobby engagement. Manage the customer experience by identifying opportunities to improve financial wellbeing, delivering full PNC conversations to identify appropriate solutions and grow share of wallet. Collaborate with ecosystem partners and community Centers of Influence to retain relationships while applying product knowledge to mitigate and solve customer problems effectively. Manage risk through adherence to policies, procedures, and established limits to ensure accurate daily branch operations. This role is based at the Boardman Road Branch in Jackson, Michigan, requiring full-time employment with no visa sponsorship available.
Required Qualifications
- Associates or equivalent degree
- 3+ years experience
- comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
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