Personal Banker
On-siteLake Mary, Florida, United States
Job Summary
Acquire and deepen the branch customer base through proactive sales activities, including outbound calling, service-to-sales teller interactions, and lobby engagement. Manage the customer experience by identifying opportunities to improve financial wellbeing, leveraging ecosystem partners to grow share of wallet, and delivering a full PNC conversation with every client interaction. Educate customers on managing financial transactions using technology while applying product knowledge to solve problems effectively and mitigate risk through adherence to policies. Participate in branch daily operations to ensure efficient and accurate completion, maintaining heightened scrutiny to avoid loss. This role requires an associate's degree or equivalent experience, typically 3+ years, and is based in Lake Mary, FL.
Required Qualifications
- Associates or equivalent degree
- 3+ years experience
- Comparable combination of education, job specific certification(s), and experience (including military service) in lieu of a degree
Desired Qualifications
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
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