Personal Banker (Dodoma Branch)
On-site · Dodoma, Dodoma, Tanzania
Job Summary
Operate as the first point of contact for International Personal Banking (IPB) clients, providing exceptional service through phone, email, and face-to-face interactions while offering financial solutions within defined governance. The role emphasizes client-centricity and continuous improvement, supporting a broad range of IPB activities from onboarding to handling client inquiries and delivering quality service. Key skills include active listening, verbal communication, CRM proficiency, query resolution, handling difficult calls, and effective collaboration with teammates to produce outcomes. Based in Dodoma and performing in-person service at the branch.
Required Qualifications
- Bachelor's degree in Commerce, Banking, Accounting, or Business Administration
- 1-2 years of experience in banking/financial services or strong customer service experience
- Active Listening
- Verbal Communication
- Telephone Caller Handling
- Query Resolution
- Difficult Calls Management
- Contact Centre Customer Relationship Management
- Team Working
- Adapting Practical Approaches
- Embracing Change
- Thinking Positively
- Interacting with People
- Upholding Standards
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